FAQs

Orders are dispatched within 48 hours and usually arrive in 1–3 business days inside the country. International orders take 5–10 business days depending on the destination and customs.

Shipping is free on orders over $99. Below that, standard delivery is a flat rate shown at checkout before you pay. Express options are listed there too.

Yes. Available countries appear in the checkout address form. Import duties and taxes are set by your country and are not included in the order total unless stated at checkout.

As soon as your parcel leaves our warehouse you receive an email with a tracking link. You can also see the status any time in My account → Orders.

Contact us as soon as possible with your order number. If the parcel has not been dispatched yet we can update the address; once it is with the carrier we cannot change it.

You have 30 days from delivery to return unworn, unwashed items with the tags attached. Underwear and earrings are final sale for hygiene reasons.

Send us your order number through the Contact page. We reply within one business day with a prepaid return label and simple packing instructions.

Yes. Tell us the size you would like and we reserve it for you. We ship the replacement as soon as the original arrives, or earlier if you ask.

Returns are free inside the country. For international returns the carrier cost is deducted from your refund unless the item was faulty or sent by mistake.

We are sorry. Send us a photo and your order number within 14 days and we will send a replacement or refund in full, including shipping, at no cost to you.

Once the warehouse has inspected your return we issue the refund within 2 business days. It then takes 5–7 business days to appear, depending on your bank or card provider.

Refunds go back to the original payment method. If that is not possible, we issue store credit and let you know by email.

Standard shipping is refunded only when the return is due to our error (damaged, faulty or wrong item). Otherwise the item price is refunded.

You are refunded the amount you actually paid for the returned item, after the discount was applied. Items bought on sale with more than 30% off can be exchanged for size only.

Major credit and debit cards, PayPal and other wallets shown at checkout, depending on your country. Cash on delivery is offered in selected regions.

Yes. Payments run through certified payment providers over an encrypted connection. We never see or store your full card number.

Most declines come from a typo in the card details, insufficient funds or a bank security check. Try again, use another method, or contact your bank. If it keeps failing, write to us and we will help.

Your card is charged when you place the order. If an item turns out to be unavailable we cancel it and refund that part straight away.

A receipt is emailed after every purchase. If you need a formal invoice with company details, reply to the confirmation email with the information to be printed.

You can change or cancel within one hour of ordering from My account → Orders. After that the order is picked and packed, so please contact us and we will try our best.

Check your spam folder first. If it is not there, log in and look under My account → Orders. If the order is missing, contact us and we will check for you.

Yes, guest checkout is available. An account just makes it easier to track orders, return items and check out faster next time.

Enter the code in the box on the cart or checkout page. One code per order, and codes cannot be combined with other offers unless the terms say so.

Each product page has a size guide with measurements in centimetres. If you are between sizes, we recommend sizing up for a relaxed fit and down for a close one.

Care instructions are on the label and on each product page. In general, wash less, air more, and wash cool with similar colours to keep fabrics looking their best.

Core pieces are restocked regularly. Use “Notify me” on the product page if it is available, or write to us and we will tell you the expected date.

We photograph in natural light and keep editing minimal. Colours can still look slightly different on different screens.

On the login page choose “Lost your password?” and enter your email. You receive a link valid for 24 hours. Check your spam folder if it does not arrive.

We use your details only to process orders, provide support and, if you opt in, send news. We never sell your data. See our Privacy Policy for details.

Contact us from the email address on your account and we delete it, along with the personal data we are not legally required to keep, within 30 days.